Yesterday, Damon Lindelof, a “Hollywood Type” with a substantial Twitter following, took the time to throw a few barbs at Fancy Feast for being on Twitter. He didn’t seem to understand why anyone would follow a cat food brand on Twitter or why the brand should even bother. His parting shot (for the night, anyway) was my personal favorite:
Okay.I’m done.But seriously, @FancyFeast, your clientele shits in a sandbox. Leave twitter to the professionals.
— Damon Lindelof (@DamonLindelof) March 2, 2012
I find that last bit absurd. What makes someone a “professional” on Twitter? Moreover, how is a brand chatting with their consumers any different than what he does? Mr. Lindelof has nearly 170,000 followers. He occasionally engages with other verified celebrities and “common folk.” Nearly all of his tweets are favorited and/or retweeted by someone. Usually more than 50 someones. He’s very good at Twitter. If that makes him a “professional,” doesn’t that make him a professional at promoting his personal brand? How is that really any different than Fancy Feast?
I brought this up with my friend Jim, who is a lover of all things internet-y and absurd–especially when cats are involved, and I could hear him cackling over IM: “It is insane that fancy feast has more than 40 followers. Who work there.” Clearly, despite knowing what I do for a living, he agrees with the LOST producer. I asked Jim what made following a cat brand any different than following Pepsi. He was equally surprised at Pepsi’s numbers (over 630,000) and could not understand the appeal.
At that point I realized where the disconnect is: Everyone uses Twitter differently.
This is an obvious thing that we all “know,” but I take it for granted until something like this happens. Mr. Lindelof uses Twitter as a podium to broadcast his witticisms. My friend uses it primarily to talk with his friends and to follow some of the witty folks who use Twitter to say witty things. Fancy Feast uses it to connect with their fans. Even when I’m not using it for work, I use Twitter for a blend of the 3. I like feeling witty. I love talking to my “Internet Friends.” And while I’m far from being a brand that needs to connect to my fans, I follow several “verified” accounts for companies, movies and TV shows. I know people who only use it to learn about promotions, who have twitter accounts for pets.
After all, if someone can create an account for Angelina’s Right Leg and pull in over 45,000 followers, there is room in the mix for all of us.