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Earning Facebook Love Rather Than Facebook Likes

You’ve got your brand set up on Facebook. You have a custom page, nice branding, maybe even some interactive applications. Now it’s time to start communicating, but what will you say? If your goal is to generate long term relationships and conversations, keep reading.

It’s very easy to think about Facebook messaging as an extension of other advertising: Post your specials. Talk about the features of your product. Write about your “brand promise”. It may seem like a natural fit, but it’s not what your audience wants in most cases. In most cases a Facebook page is as much about the audience as it is the owner. New studies by eMarketer and Insight Strategy Group show that audiences may “like” your page, but don’t necessarily “like” what you’re saying on it.

69% of all consumer actions on top brands’ Facebook pages were in response to personal posts while only 11% were in response to promotional posts according to eMarketer. Think of it as if it were real life. Does anyone “like” to hear people talk about themselves all day? Balance your promotional posts with a higher volume of post about things your audience talks about.

The Insight Marketing Group study helps to reinforce that position: Your audience expects you to be on Facebook but doesn’t want to feel “marketed” to.

By being more authentic and showing that you care about what your audience cares about, you can earn more than just their “likes”. You can earn their love.

This Week In Digital: October 21st, 2011

It’s a post-Facebook Timeline Announcement world out there, and the hits keep on coming. Read on to see what’s happened this week.

Ding! You’re Now Free to Move About the Internet Bill Gross is at it again. His company UberMedia rushed to debut Chime.in this week. Wondering what makes Chime.in different from the other social media platforms? Users create “chimes” – rich media posts – and then share them with their community. Not only does it feature a pretty robust mobile app (*cough* areyoulisteningFacebook *cough*), but your chimes become associated with ads and you get a cut of the revenue. Whether that’s enough to keep from getting blown away by the established platforms (see what I did there?) remains to be seen.

Quick “Giveaways” Are Risky Business Nothing gets you likes, followers or blog comments like a quick giveaway. The trouble is, these informal promotions are actually sweepstakes, and therefore subject to some fairly specific FTC regulations. If you leverage them, make sure you’re doing it correctly, eh?

The Soda Your Man Could Smell Like You can’t step inside a marketing agency without hearing how women are the decision-makers and the purchasers for their families and are a key demographic group for just about every product on the market. This week, Dr. Pepper Ten received some decidedly mixed results when they decided to buck the trend and market directly to men by ostracizing their female customers. I just hope they’ll sell me a bottle without my husband around.

Facebook Puts 3rd Party Apps in the Penalty Box If you’re a content generator like me, you’re probably pretty diligent about checking Facebook Insights to see how successful your posts are. If you use a 3rd party app to regulate your posting, you’ve probably also noticed that your impression rates took a nose-dive in the past few weeks. While Facebook initially said there was nothing going on, it now seems that a “bug” is responsible for the glitch. And they seem to be in no real hurry to fix it.

So what have we learned? If you’re going to make a Chime about how much you love the new Dr. Pepper, despite the fact that it’s marketed to men, be sure to post it manually from Facebook and maybe skip the “free 6-pack to my 10,000th follower” promotion.

Why Google+ Isn’t Facebook

Unless you live under a rock, you know that Google+ is now, finally, a real thing. The mysterious social network that Google has been working on for what seems like eons actually does exist. Here I’ll cover some quick basics and potential issues, but more importantly the big question: Is it better than Facebook?

Google is no stranger to social networks. For the uninitiated, look up Orkut, Wave and Buzz for more information. Heck even Latitude could be lumped in to some degree. They’ve explored the idea of creating a social network themselves but haven’t been all that successful in the United States.

Given their past social networking stumbles and the current traction behind Facebook, it’s fair to say Google is in a must-win scenario. They’re pulling out the big guns with Google+ and can’t afford to fail. Whereas ‘search’ was prime 10 years ago, ‘social’ is the wild boar everyone wants to lasso today. Google needs to start chipping away and making their dent in Facebook while they still can. At least… that’s what I imagine the sentiment was in the board room that hatched the idea for Google+. More on that later.

Google+ is comprised of some new ideas and some re-interpretations of old ideas, all wrapped up in a sleek new package. You’ll notice visual overhauls in across the Google product line to match Google+ so that should indicate how important this is to them. Think of this as the launch of Google 2.0. The core features are Circles, Sparks and Huddles. Check their page out for a quick rundown… they aren’t complicated concepts but they’re a bit different that how Facebook handles things. It lends to a different experience.

Your experience on a social network is completely dependent on your audience.

The nature of a social network is to collect content and filter through a context. Content + Context. It’s about what you interact with and how you interact with it. My Facebook is not your Facebook. Ashton Kutcher’s Twitter is not your twitter. Your Google+ is nobody else’s. When people talk about how much they like or dislike a social network, their opinion is often as much about the people in the network as it is the social network itself. People are the key here and one of the big differentiators between Facebook and Google+

Facebook started small. Google+ is starting big.

Facebook started on a few campuses. They got the students using the site, then they expended to other schools. Rinse and repeat. Once they had critical mass, they opened the floodgates. People went to the site, saw their friends, and jumped onboard. They never had a point where the world was looking at their shiny box… which happened to be empty.

Google can limit their invites all they want, and they are thankfully, but the public awareness of Google+ is massive right out of the gate. Oprah would probably have mentioned it today had she been on the air still and wasn’t busy giving away cars. The problem here is people want to see Google+ but they want to see it full with all their friends and running smoothly. They don’t have the patience to wait. It’s like if you sent the photographer around to take party pictures 30 minutes before the party starts. Nobody is there yet and now everyone is going to know it.

Without the content from your friends… the context doesn’t really matter.

If they do get the numbers they need, the answer may start to flesh itself out. Unfortunately until then it’s not better than Facebook or even as good. It can’t be because it’s missing half of what makes a social network. The people. “If you build it they will come” only works in the movies.

Harry Potter and the Social Media Generation

Helping out a charity is as simple as clicking 1-2-3 with Facebook. In the time it took you to read that, I just invited 500 friends to vote for A Spring of Hope, a non-profit dedicated to bringing safe drinking water to children in rural African schools.

Chase Community Giving is hosting another $5 million contest where the charity with the most votes receives $250k, four runners-up receive $100k, and 195 other charities receive $20k.

The logo for Chase Community Giving

Their Facebook App already has over 2 million likes and has received mentions in the media such as Market Watch and the Huffington Post.

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