It’s a challenge to explain to people what a Digital Engagement Specialist does with her time. I haven’t quite perfected my elevator pitch and it usually ends up sounding like “I play around on Twitter and Facebook all day.” It’s not exactly the wrong impression. I spend my day cultivating relationships online for several of our brands, and I do most of my work in real time. This is what my day generally looks like:
First Thing: Call up my calendar for the day and fill in all the gaps with the things I need to get done between moderating and curating. I pour myself a BIG cup of coffee (the first of many), turn on some music and get to work.
Morning: I start with a light skim of what I missed to make sure there isn’t anything critical that needs to be addressed immediately. I’m not the first line of defense, but I’m often the first pair of eyes in the morning, so this is an important step. Once I’m certain there’s nothing super-pressing, I dive deeper and get to the heart of my job. I check in with communities on Facebook and Twitter, saying hey to folks, looking through links and pictures for opportunities to share new content with people. Reaching out to people through the voice of our brands is the highlight of my day. I know how great I feel when a brand I care about “notices” me, and I love that I get to do that for someone else. I could easily spend all day hanging out with our online communities, so I’m careful to watch my time and make sure I don’t fall down too many rabbit holes. I am mostly successful …mostly. I squeeze in anything else I need to accomplish and meetings I need to attend where I can.
Lunch: Usually lunch passes me right by and it’s not until one of my coworkers checks in that I remember to eat. I can’t leave right away, though. Several studies have shown a spike in online interaction early afternoon, when people are getting back from lunch. Since we want our messages to be seen by the largest audience possible, I’ve got a few things to tweet before I take a break.
Afternoon: Here’s where things get crazy for me. By lunch time my browser is full of articles I want to share, so I spend some time sorting through them. Not everyone’s lucky enough to have a job like this, so I take pride in being able to brighten people’s days with just the right story or funny link. I also take this time to write a blog post, do some peer editing, follow up with coworkers on the status of related projects, work on content calendars or finish up something I was supposed to complete earlier in the day but couldn’t because of those rabbit holes. It’s all got to get done, after all, and there are still communities to interact with. Even when my dance card is full all afternoon, I check in often enough to make sure we’re not missing anything. It’s my job, after all.
Last Thing: Before I head out in the evening, I queue up any content that needs to be manually loaded, make sure everything’s set for the day and do one last pass on Facebook and Twitter. Facebook gets really active once people get off work, so it’s tempting to stick around just to watch the fireworks.
I’d like to say my day ends there, but after work I turn into someone else’s target audience, engaging with brands from the other side. And since I’m online anyway, there’s no harm checking in, is there?